Return Policy

I will not accept returns or exchanges under any circumstances after your order is placed due to the custom nature of keepsake jewelry.

Each piece is exclusive as all inclusions (breastmilk, ash, dried flowers, etc.) are unique.  Settings are custom ordered, and we do not keep stock inventory. No two pieces will ever look alike. There will always be slight variation to each piece which can include but not limited to purity, bubbles, evidence of handcrafting, stones not sitting completely flush on the setting, and other minor imperfections. These are all within normal limits of handcrafted jewelry. By making a purchase with Milk & Orchids you agree that your jewelry piece will not be 100% perfect or without any flaws.

Again, no returns of any kind including buyer's regret, the "wrong piece" being ordered, or regret of choices that you made in the design process.

***Please inspect your jewelry upon receiving it and contact us immediately if the item is defective or damaged. If a setting is defective upon receipt or the keepsake stone appears to have major faults, you have 5 days to email me photos with your concerns. It is up to Milk & Orchids to determine whether the flaw is normal or abnormal.